--- title: Campaigns slug: campaigns description: Manage email campaigns from draft through scheduling, sending, and results review. productSlug: cedros productLabel: Cedros sectionKey: email-marketing sectionLabel: Email Marketing --- # Campaigns The Campaigns section is where you plan, send, and review email campaigns to your audience — newsletters, product updates, welcome series, promotions. The default Active view shows every non-archived campaign, so day-to-day work stays separate from archived history. From here you can edit a draft, schedule a future send, or check how a finished send performed. ## What's on this page ### The campaign list The main view is a table listing every campaign. Each row shows: - **Campaign** — The campaign name, with a colored status dot and the subject line beneath. Hover the dot to see the label. - **Status** — A badge showing where the campaign is in its lifecycle: Draft, Scheduled, Queued, Sending, Paused, Completed, Cancelled, Failed, or Archived. - **Audience** — Which email list (or lists) the campaign is going to. If no list is attached you'll see a placeholder. - **Scheduled** — When the campaign is set to send. Shows `—` for drafts without a scheduled time. A campaign with subject "No subject yet" hasn't had its template hooked up — open it to finish setup. ### Toolbar (top of the table) - **Status** — The default **Active** view includes every non-archived state. Choose one state (Draft, Scheduled, Sending, etc.) to narrow the list, or choose **All states** to include archived history. - **Search** — Type any part of a campaign title or subject line to filter. ### Row actions Use the action icons at the end of any row for: - **Open** — Opens the campaign. Drafts and scheduled campaigns open in the editor, archived campaigns open as a read-only draft, and sent campaigns open in the results view (see [Add / Edit Campaign](add-edit-campaign.md)). - **Duplicate** — Makes a copy of the campaign as a new draft. Handy for sending a similar campaign to a different audience or reusing a layout. - **Archive / Delete permanently** — Moves a draft campaign to Archived while keeping it in campaign history. In the Archived view, the same action permanently deletes the campaign after confirmation. Sequence rows represent the whole flow. Their status advances as child steps launch and finishes only after every configured step has launched and every launched step reaches a terminal state; a failed or cancelled step marks the sequence as failed. You can also press Enter or double-click a row to open it. ### Header buttons At the top of the section: - **New Campaign** — Starts the campaign builder for a brand-new campaign. - **Manage Templates** — Jumps over to the [Templates](templates.md) section, where you build the reusable email layouts that campaigns attach to. ### Counts strip Beneath the page title you'll see chips showing how many campaigns and how many lists exist on the site. ## Common things you can do here ### Find a specific campaign Type into the **Search** box. It matches against the campaign name and the subject line, so you can find a campaign by either. ### See only what's still going out Set the **Status** filter to **Scheduled** or **Sending** to focus on campaigns that haven't finished yet. Set it to **Completed** to review past sends. ### Start a new campaign Click **New Campaign** in the top right. The builder walks you through choosing an email, selecting an audience, and deciding when to send. Add follow-up steps if the campaign should become a sequence. See [Add / Edit Campaign](add-edit-campaign.md). ### Reuse a campaign you've sent before Choose **Duplicate** in the campaign row's actions. A new draft appears at the top of the list with the same template, audience, and copy — change what you need and send. ### Review a sent campaign Click any campaign that's in **Completed**, **Sending**, **Paused**, **Cancelled**, or **Failed** status. The results view opens with the campaign title, status, and headline details. From here you can: - Read the KPI cards across the top: **Delivered**, **Open rate**, **Click rate**, **Click-to-open**, **Bounce rate**, and **Unsubscribes**. - Trace the **Engagement funnel** card, which shows how many unique recipients reached each stage (Recipients, Delivered, Opened, Clicked). - Check the **Top links** and **Audience** cards, plus a **Recent activity** card listing the most recent clicks (it appears once clicks have been recorded). - Review the **Delivery issues** card when the provider flagged hard bounces, complaints, failures, or an automatic pause. - Click **Export recipients** in the top right to queue a CSV of who the campaign went to. While a campaign is still going out, a **Send progress** bar shows the percent complete. The footer lists **From**, **Reply-to**, **Provider**, and **Scheduled for**, and — if the public archive is published — an **Archive** link to view it. ## Tips - **Status dots are color-coded.** Hover any dot or badge to see the label spelled out. - **The Templates and Snippets sections feed this one.** A campaign attaches one of your templates, and templates can include reusable snippets — manage both from [Templates](templates.md) and [Snippets](snippets.md). - **Scheduled sends honor your timezone.** When you pick a date and time, it's in your local timezone unless you change it. - **Sequences send over days, not all at once.** A sequence campaign queues its first email at the scheduled time, then follows up with later steps based on delays and engagement rules. - **Permissions matter.** If you see a "Read-only" banner, your account doesn't have permission to create or edit campaigns. The **New Campaign** button is also disabled. Live controls like pausing or cancelling an active send need the send permission separately. ## Troubleshooting - **The whole page says "Email delivery is blocked"?** Email needs to be configured before campaigns can run. Click **Open Email Settings** (or **Open Managed Services**, on managed sites) and finish the provider setup, then come back. - **Can't find a campaign you know exists?** Check the **Status** filter — archived campaigns are intentionally hidden from the default Active view. Choose **Archived** to see only archived history or **All states** to include it. - **A draft's row shows no subject?** The template hasn't been picked yet. Open the draft and choose a template in the builder. - **Duplicate or Archive is disabled?** Duplicate needs campaign create permission; Archive needs campaign edit permission, and only drafts can be archived. Ask an admin for the right access. - **Campaign stuck in Paused or Failed?** Open the campaign to see the delivery issues panel — it explains why the provider paused or rejected the send, and what to fix before retrying.